Frequently asked questions
Everything about plans, migration, domains, billing and support — answered in plain words. Can't find it here? Nova and our humans are one chat away.
General3 questions
What is A6K Cloud Hosting?
A6K is a managed hosting company: cPanel, Linux, Windows and KVM VPS plans on an AI-optimized network with a 99.99% uptime record. We handle the servers, security and monitoring — you ship the website.
Is there a free trial?
We don't do gated trials — every plan carries a 30-day money-back guarantee, so you test the real thing with your real site and get a full refund if we're not the right fit.
What makes A6K different?
Three things: modern hardware with NVMe everywhere, a support team that answers in minutes (humans, 24/7) and free expert migration of your existing site.
Plans & Pricing4 questions
Which plan should I pick?
Start small — our cheapest shared plan runs a normal business site just fine. If your project needs shell access, Node or Python, pick Linux hosting; for ASP.NET and MSSQL pick Windows; for full control pick a VPS. You can upgrade in one click later.
Can I upgrade my plan later?
Anytime, without downtime on shared plans — the new resources apply to your service and your invoice gets pro-rated for the difference.
What payment methods do you accept?
InstaPay, Vodafone Cash, bank transfer and PayPal today — Stripe checkout is coming. The exact details appear on your invoice page after ordering.
Is the yearly price really cheaper?
Yes — yearly billing is roughly two months free (about 20% off) and locks your rate for the whole term.
Migration3 questions
Do you migrate my site for free?
Yes. Give us your old host's login and our engineers move your files, databases, email and SSL — usually within 24 hours at no cost.
Will my site go offline during migration?
No. We copy everything to a staging copy on A6K, test it on a temporary URL, then flip DNS when you confirm — the old site stays live until the switch.
How long does migration take?
Simple sites: a few hours. Complex stacks with lots of mailboxes: up to 24 hours. We work around your schedule either way.
Domains3 questions
Can I register a domain with you?
Yes — search on the Domains page, register in your name from day one, and WHOIS privacy plus DNS management are included on every TLD we sell.
Can I transfer my existing domain?
Yes — unlock it at your current registrar, send us the EPP/Auth code and approve the transfer email. Transfers add a free extra year.
Which extensions do you support?
All the classics (.com, .net, .org, .io, .dev…) plus regional ones — the full list with live pricing is on the Domains page.
Support & Security5 questions
Is my data safe with A6K?
Every plan carries free SSL, daily off-machine backups, hardened firewalls and client passwords stored hashed — never in plain text.
How fast is support, really?
Median first reply is under 10 minutes for tickets and chat, 24/7 including weekends — and you talk with engineers, not scripts.
Do I get email accounts with my hosting?
Yes — unlimited mailboxes on every shared plan with built-in spam filtering, plus webmail and IMAP/SMTP settings.
Do you publish your status?
Yes — the live status pill in the footer is always on, and the homepage carries live platform statistics for full transparency.
Can I contact you in Arabic?
Absolutely — support speaks Arabic and English, on the chat widget or by email, whichever you prefer.
Still stuck? Ask a human.
Nova answers instantly in the chat, and our engineers reply in minutes — 24/7, in Arabic or English.
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